Privacy Policy

Reqisa is committed to protecting the privacy of our clients and website users. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal and sensitive information that is necessary for providing migration services, including but not limited to:

Name, date of birth, and contact details
Passport, visa, and travel information
Immigration history and applications
Employment and educational records
Health, family, and other sensitive information relevant to migration matters

How we collect information:

Directly from you via forms, emails, consultations, or phone
From third parties with your consent, such as education providers or employers

2. Use of Personal Information

Your personal information is collected and used for the purposes of:

Providing migration advice and services
Preparing and submitting visa applications
Communicating with you regarding your matters
Complying with legal obligations and reporting to authorities such as the Department of Home Affairs

3. Disclosure of Personal Information

We may disclose your personal information to:Government authorities, including the Department of Home Affairs , third-party service providers engaged to assist with your application, and other parties where required by law or with your consent.We will not sell or trade your personal information.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure digital storage and encryption, restricted access to confidential files, retention and destruction of personal information in accordance with legal requirements.

5. Access and Correction

You have the right to: access the personal information we hold about you, request correction of any inaccurate or incomplete information. Requests can be made by contacting us at reqisa18@gmail.com. We will respond within a reasonable timeframe.

6. Complaints

If you have a privacy complaint, please contact us at reqisa.18@gmail.com. We will investigate and respond promptly. II you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.